About

As an internal IT Support Analyst for a ecommerce company, I collaborate with all team members and directors in understanding their departmental needs with technology and software, maintain internal systems, and build and maintain vendor relationship.

I graduated with a degree in Housing and Development providing me with a unique design perspective towards technology. I have always had a knack for computers, but never explore the career field until taking a coding class in Java. This solidified my decision in going back to school for a Masters in Computer Science, and I’ve now worked in IT for two years. In continuing with my career growth, I am looking to further myself as a full stack developer and become immersed within the web development industry and set my path towards creating an emerging market combining both technology and architecture.

Experience

Gorilla Group

June 2016 - Present

Chicago, IL

IT Support Analyst
- Cultivated relationships with vendors, maintaining communication and facilitating solutions to address concerns.
- Facilitated the office move with the Operations team in a successful manner that did not affect company production.

Gorilla Group

January 2015 - June 2016

Chicago, IL

Information Technology Intern
- Defined/implemented procedures for tagging/tracking assets, identifying total asset and depreciation values.
- Identified department needs and requirements through cultivated relationships with all teams and managers.
- Maintained critical systems as part of the infrastructure team.
- Developed configuration standards for new hire computers, allowing the ability to be productive quickly.

CNA Insurance

June 2014 - September 2014

Chicago, IL

Information Technology Intern
- Improved the eDiscovery request form processes through gathering and analyzing business requirements transforming them into technical solutions.
- Identified storage solutions to satisfy increasing demand by the eDiscovery and Forensics team for triage of investigation and litigation data.
- Developed business requirements with the eDiscovery and Forensics group for future lab enhancements.
- Delivered a project status presentation to senior leadership that summarized my project findings and future recommendations for the department.